Booking Terms and Conditions
This document constitutes your booking agreement terms & conditions with Kitagata Safaris Uganda and our suppliers. Please read these booking terms and conditions carefully as they are the sole terms and conditions of the contract between you and the relevant service providers of the accommodation, transport, or any other booked service.
Related Documents
The following additional documents set out policies for use of the Kitagata Safaris Uganda website, policies on content submitted as a product, and our privacy policies. While accepting these booking terms and conditions, it is also understood that you agree to the other terms and conditions listed under.
Website Terms of Use
Privacy Policy
Scope and Coverage
These booking conditions apply to all bookings made from the Kitagata Safaris Uganda Website including:
- Direct access to Kitagata Safaris Uganda
- Access to Kitagata Safaris Uganda website or booking system through the website or customer agents
- Through Kitagata Safaris Uganda customer service
These terms and conditions apply equally to all residents of any country around the world.
Terms and Conditions of the Relevant Service Providers and their agents
Since we only act as an agent in respect of all bookings, we make with the relevant service providers or their agents for accommodation, transport, or any other booked services hence the relevant service provider’s booking conditions will prevail over our terms and conditions in cases where Kitagata Safaris Uganda and the relevant service providers terms and conditions conflict with each other. More details on this matter are set out in clauses 11 and 12 below.
Applicability of Package Travel & Package Tours Regulations You may decide to make one or more bookings with us at the same time.
Please note that irrespective of the various products you book, each booking is a separate booking and your bookings do not constitute a package.
The only exception to what is stated above is when you book a package holiday that comprises accommodation and excursions pre-packaged by our suppliers. Such bookings will of course be a package as formally defined in the legislation referred to above and their add-on options where applicable.
Kitagata Safaris Uganda does not represent or warrant that the information and terms and conditions available on this site are appropriate and/or available for use in other jurisdictions where its contents are unlawful and/or prohibited.
You may only use the Kitagata Safaris Uganda website site for lawful purposes and following these terms and conditions and website terms of use mentioned above. The person making the booking shall be deemed to have accepted the booking conditions on behalf of all the persons named in the booking.
A binding contract exists between you and the relevant service provider of the booked service when we send your invoice on behalf of the relevant service provider or their agent to the person making the booking; the terms and conditions of the relevant service provider or their agent will then apply.
Specific Terms and Conditions
Prices and price changes
As Kitagata Safaris Uganda acts only as an agent in the booking process, Kitagata Safaris Uganda and the relevant service provider reserve the right to change, amend, or correct prices shown on our site at any time before or after you have booked. After you have booked, if the price of your booking changes in such a way we will pass on the details of the change as soon as possible.
Changes made to your booking by us
We and the relevant service providers will do all we can to tell you of any significant changes to your arrangements. If you do not wish to accept the change, wherever possible the relevant service providers may offer you an alternative arrangement with an alteration in price, or otherwise, the booking will be canceled subject to the cancellation policies mentioned on our website. As an agent only we are unable to accept any liability for any changes, significant or otherwise, to your booking.
Circumstances beyond our or our supplier’s control
No compensation of any kind or responsibility can be taken if, due to circumstances beyond the control of Kitagata Safaris Uganda or the relevant service providers, we have to notify a change to your arrangements or we or the relevant service providers cannot supply your arrangements in full or in part as agreed, or you suffer any loss or damage of any description.
A circumstance beyond our or the relevant service providers’ control cannot be foreseen or avoided, even after taking all due care, and includes but is not limited to war, terrorist activity, civil unrest, industrial disputes, and bad weather situations or forecasts.
If You Have a Complaint
If you have cause for complaint whilst on your trip, this must be brought to the attention of Kitagata Safaris Uganda and/or the relevant service provider immediately so that action can be taken to remedy the problem. Failure to report your complaint in this way may jeopardize any claim you subsequently make.
Complaints must also be notified to Kitagata Safaris Uganda Customer Services at your earliest opportunity. The assistance we provide to resolve your complaint is provided in our capacity as an agent only. The health and safety standards that apply to the services you have booked should meet the local standards applicable to the booked destinations, and Kitagata Safaris Uganda monitors wherever possible that local standards have been met.
However, note such standards may be lower and vary widely, and may not match those prevalent in other countries. If you have a concern with any safety standards you come across, you must take this up with the relevant service provider in the locality concerned at the time of your trip.
Kitagata Safaris Uganda only uses qualified and licensed service providers. The licenses and qualifications are subject to the standards of the relevant authorities in Jordan.
Prices and Payment.
We accept the following CREDIT CARDS
- Master
- Visa
- Visa Electron
- American Express
Kitagata Safaris Uganda does not charge a service fee for processing CREDIT CARD payments. Full payment by credit card is required to make a reservation. Payment will be listed as “Bishara Sawalha and Partner.” on your credit card statement.
Prices are per item unless otherwise specified, please read descriptions to book items quantities as necessary. Prices include VAT and local taxes unless otherwise stated, Prices are based on the local tariffs at the time of quoting converted at the prevailing foreign exchange rate. Price quotations are subject to change without notice until a booking has been confirmed.
Not included as part of the services we offer are any applicable foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger facility charges, and international transportation tax. In addition, tips/gratuities to tour directors, drivers, and local guides; passports and visa fees; baggage and personal insurance; beverages and food not listed under inclusions in the travel product, and all other items of a personal nature are also not included. You should retain sufficient local currency to pay for all of the above items if necessary.
Certain products may involve charges like car parking, fuel surcharge, and airport taxes or security deposit that are over and above the stated price on the Kitagata Safaris Uganda website. You will have to pay these directly to the relevant service providers to consume the service.
Adequate explanation and information will be provided to you on the website under the product inclusions and exclusions section. Please review the terms of conditions of the relevant service provider before making any security deposits or payments for additional charges. Kitagata Safaris Uganda has no involvement in such financial transactions and hence carries no associated liability.
Special Requests
Please inform us at the time of booking of any special requests for any service or facility that is not included as part of your booking. We will enquire with the relevant service provider and where possible will try to accommodate your request, but please note such requests cannot be guaranteed.
Changes you request after booking but before consumption
Please note that it will not be possible to make any changes to a booking once confirmed unless the original booking is canceled and a new booking is made. Cancellation charges will apply as per paragraph 8 below.
Prices applying to all new bookings made following a cancellation will be those prices applicable on the day the new booking is made.
Kitagata Safaris Uganda on behalf of its service providers reserves the right to cancel, change or substitute any service and to decline to accept or retain any tour members at any time for any reason including, without limitation, an insufficient number of participants.
Please check your booking details carefully to ensure that any other independent flight and/or travel arrangements coincide with the dates you have booked with us as we will not be liable for any costs incurred as a result of any mistakes by you.
Cancellation by you
If for any reason, you decide to cancel your confirmed bookings, your CREDIT CARD will be credited with the appropriate amount as per the cancellation policy applicable.
Cancellation charges vary from product to product and are displayed on our websites. Please refer to the details and applicable cancellation charges on the product details page of our website. When canceling the booking you will need to notify Kitagata Safaris Uganda by e-mail or fax and in return, you will be notified via email, facsimile, or telephone of the total cancellation fees where applicable.
For bookings awaiting confirmation and no immediate confirmation can be provided, please note: While your request is being processed, we cannot take a cancellation request during this period (up to 2 working days). Some of our tours require us to re-confirm availability, for this reason, we put the charge on hold on your card.
The amount on hold is not charged until the tour is confirmed. This confirmation process can take up to 2 working days and we cannot accept another request until we receive a confirmation. You may cancel or amend your booking after confirmation as per the applicable cancellation policy.
Unless otherwise stated in the product detail, these policies apply to all products sold by Kitagata Safaris Uganda.
Passports/visas and health requirements:
It is the responsibility of all passengers, regardless of their nationality, to check with the appropriate authorities about any visa and immigration requirements. We will not accept any responsibility if you or any passenger will travel without the correct passport, visa, health insurance, or any other immigration requirement.
Information Accuracy
We and our suppliers regularly review all details about the travel product offered to ensure accuracy. Please note all duration times given are approximate. Please review the check-in time for the accommodation as these vary from property to property and normally range from 14:00 to 16:00.
Our liability to you
We act only as a booking agent for any accommodation, transport, guide service, attraction, and/or any other event or service on the booking and we have no liability of any kind whatsoever to you or your party or dependents for any death, personal injury, loss, consequential loss or damage of any kind you or your party or your dependents may suffer unless caused by our negligence. Kitagata Safaris Uganda, our employees or agents are acting either as agents for the relevant supplier or as agents for you and your party.
Kitagata Safaris Uganda, its agents, and suppliers also accept no responsibility or liability whatsoever for any government restraints, acts of war and terrorism, weather conditions, or for any misadventure or casualty or any other force majeure or causes beyond their control as set out in clause 6 above. Subject to the terms and conditions on this site, Kitagata Safaris Uganda’s liability shall be limited to up to the price paid for the booked arrangements.
Supplier’s Conditions
You are bound by the booking conditions of the relevant service provider and conditions of carriage where relevant and these conditions apply to your contract with us. In the event of any conflict between the conditions of the relevant service provider and our own, the relevant service provider’s conditions will prevail provided they are valid and enforceable, otherwise, our conditions will prevail. The relevant service provider’s conditions may limit or exclude their and our liability to you and they may be subject to international conventions. Copies of the relevant parts of these terms and conditions are available on request from Kitagata Safaris Uganda or the relevant service provider.
Travel Voucher(s):
Kitagata Safaris Uganda will provide soft copies of vouchers relevant for each booking. Please note that each product has a separate voucher and hence there could potentially be multiple vouchers for your booking. It is your responsibility to print out all the vouchers related to your booking and present them to the relevant service providers. When presenting your pre-paid voucher(s) for redemption, the Lead Traveler is required to present valid photo identification, bearing the name of the Lead Traveler. The voucher may be confiscated if the Photo ID, CREDIT CARD, and Signature do not match the Lead Traveler.
Travel Insurance
It is a condition of our contract with you that you and all members of your party have suitable and sufficient travel insurance to cover your journey as neither Kitagata Safaris Uganda nor our suppliers can be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
Your responsibility
Please note you are responsible for your and your party’s actions. If we or our suppliers believe your actions or those of your party could cause danger, upset, or annoyance to other customers, guests or staff, we or our suppliers may end your booked arrangements immediately. In this event, neither Kitagata Safaris Uganda nor the relevant service provider(s) will pay compensation, make refunds or pay any expenses you suffer as a result.
It is also your responsibility to respect the local culture, customs, and dress codes. Please refer to the About Jordan Page for more information. You are responsible for your safety and the safety of the accompanying people dependent on you. Please take time to understand and then conform to the health and safety rules stipulated by the relevant service provider or the facility or by the appropriate government authorities.
You agree to defend and indemnify Kitagata Safaris Uganda, its affiliates, and/or their respective suppliers and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
you or on your behalf over the liability described above; or by third parties as a result of your breach of this agreement or the documents referenced herein; your violation of any law or the rights of a third party; or your use of this website.
Hotel Reservations
The star ratings may be different from official ratings as they vary significantly by country, and often within countries. Hence it is your responsibility to review the description of hotel facilities, rooms, meals, and other amenities to make the best decision for yourselves.
It is your responsibility when making a reservation to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the website and should be double-checked on your email confirmation.
You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such Kitagata Safaris Uganda or its affiliates cannot be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with Kitagata Safaris Uganda customer service or the hotel that this facility or feature will be available during your dates of stay.
Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. You acknowledge that the inclusion in the hotel’s facilities of car parking means that a provision is made by the HOTEL FOR car parking. You acknowledge that the availability and cost of the car parking are determined by the individual hotel. It is your responsibility to check the availability and cost of the car parking provided by each hotel.
Airport and Port Transfers
You are responsible for providing precise arrival time and pick-up location information (like airport, flight number, cruise docking port, hotel address) at least 72 hours before the travel date to the contact email or phone numbers mentioned in the booking voucher. Failure to do so can lead to loss of service and Kitagata Safaris Uganda, or the relevant service provider will not be liable for any refunds or penalties.
Your consent to receive our marketing communication
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